Business Process Management

Business Process Management for a Single Unique User Course (Online subscription only)
 
 
 
Business Process Management
 
Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge while increasing productivity and efficiency and decreasing costs.
 
 
 
This course will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.
 
 
 
This two-day workshop will help you teach participants how to:
 
 
 
Define business process management and related concepts
 
 
Recognize the vital role processes play in a business
 
 
Appreciate the role of technology in process management
 
 
Develop a vision to guide process improvement
 
 
Understand how to design or enhance an existing process using the business process life cycle
 
 
Construct a process map
 
 
Perform what-if analysis
 
 
Implement and monitor process changes
 
 
Identify how Lean and Six Sigma methods can assist in managing and improving processes
 
 
Use a variety of tools and techniques to eliminate waste and redundancies
 
 
 
 
Course Overview
 
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
 
 
 
The Fundamentals of Business Process Management
 
To begin, participants will learn about three concepts that are closely tied to business process management: business analysis, enterprise content management, and business process re-engineering.
 
 
 
Defining Business Process Management
 
Next, participants will learn what business process management is, where it originated from, and what some of the benefits are.
 
 
 
Reflecting on Processes
 
In this session, participants will review their pre-assignment.
 
 
 
The Business Process Life Cycle
 
This session will introduce the business process life cycle, which will form the basis for the rest of the course.
 
 
 
The Vision Phase
 
The first phase of the business process life cycle is Vision. This session will cover ways to create and share a vision, and why it is important for process improvement.
 
 
 
The Design Phase
 
The second phase of the business process life cycle is Design. This session will explore how to gather information, define a problem, model as-is and to-be processes, and establish functions.
 
 
 
The Modeling Phase
 
The third phase of the business process life cycle is Modeling. In this session, participants will learn how to review and analyze process maps and use iterative testing.
 
 
 
The Execution Phase
 
The fourth phase of the business process life cycle is Execution. This session will take participants through all aspects of the Execution phase, including implementation, automation, business rules, and workflow engines.
 
 
 
The Monitoring Phase
 
The fifth phase of the business process life cycle is Monitoring. This session will share ways to monitor processes, including balanced scorecard, business activity monitoring, and process mining.
 
 
 
The Optimizing Phase
 
The final phase of the business process life cycle is Optimizing. This session will cover ways to optimize processes, including the business process improvement cycle, Lean methodology, and Six Sigma theory.