Employee Dispute Resolution - Mediation through Peer Review

Employee Dispute Resolution - Mediation through Peer Review for a Single Unique User Course (Online subscription only)
 
 
 
Employee Dispute Resolution: Mediation through Peer Review
 
Have you ever been in a workplace situation where a supervisor has made a decision that you didn?t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This one-day workshop will teach you everything you need to know about employee dispute resolution through mediation.
 
 
 
This one-day course will help you teach participants:
 
 
 
What the peer review process is
 
 
A process for employees to file grievances and for management to respond
 
 
How to choose a facilitator and panel
 
 
What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
 
 
What responsibilities and powers a panel should have
 
 
How to apply professional questioning and probing techniques
 
 
Why peer review panels fail and how to avoid those pitfalls
 
 
 
 
This course is intended to offer participants a general overview of the peer-review process. Participants should be encouraged to customize the process and its application for their organization.
 
 
 
Course Overview
 
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
 
 
 
What is a Peer Review?
 
To begin, participants will discuss what the peer review process is and is not.
 
 
 
Initiating the Process
 
This session will look at the first three stages of the process: filing a grievance, informing the defendant, and obtaining witness statements.
 
 
 
The Peer Review Panel
 
During this session, participants will learn who should be on the peer review panel.
 
 
 
Asking Questions
 
Next, participants will hone their questioning and probing skills.
 
 
 
The Peer Review Process
 
This session will introduce participants to the remainder of the peer review process: preparation, the hearing itself, and the decision-making process.
 
 
 
Panel Walkthrough
 
The bulk of the afternoon will be spent role-playing a peer review scenario.
 
 
 
Why Does the Process Fail?
 
To wrap things up, participants will explore common reasons why the peer review process fails and how to avoid or resolve these problems.
 
 
 
Workshop Wrap-Up
 
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.